Lumaflex Red Light Therapy – Shipping Policy: Fast, Reliable Delivery

Accessibility Statement

AccessEz is dedicated to improving accessibility for all users, including those with disabilities. We are continuously working to enhance our app and ensure it meets accessibility standards and guidelines, striving to offer an inclusive browsing experience for everyone.

Conformance Status

This app follows the Web Content Accessibility Guidelines (WCAG) 2.1, which are categorized into three levels: Level A, Level AA, and Level AAA. While AccessEz strives to meet the highest standards, it is currently partially compliant with WCAG 2.1 Level AA.

Technical Information

AccessEz is fully compatible with Shopify environments. The app is built using the following technologies:

HTML
CSS
JavaScript
Node.js
MongoDB

AccessEz Features

The app provides a range of accessibility features that allow for an optimized and inclusive user experience. Here is a list of features available:

Select Language: Choose from multiple language options to adjust the widget to your preferred language.
Highlight Links: This feature highlights links for better visibility and navigation.
Bigger Text: Increases text size for better readability.
Contrast: Adjusts contrast for users who need a higher visual distinction.
Text Spacing: Modify the spacing between text for better readability.
Pause Animations: Enables users to pause animations that could be distracting.
Hide Images: Hides images for users who prefer a text-only experience.
Line Spacing: Adjusts the line spacing for improved reading clarity.
Highlight Headings: Headings are highlighted for easier navigation.
Reading Mask: Adds a reading mask to help focus on specific content.
Reading Guide: A guide is added to help with reading text.
Brightness: Adjusts the brightness of the content to suit the user's preference.
Saturation: Controls the saturation of colors for better visibility.
Dyslexia Friendly: Adjusts font styles to aid those with dyslexia.
Mute Sounds: Mutes sound on the website for those with hearing sensitivity.
Text Alignment: Customize text alignment for easier reading.
Big Cursor: Enlarges the cursor for easier navigation.
Text to Speech: Allows the website content to be read aloud.
Voice Navigation: Enables voice navigation for a hands-free experience.

Notes & Feedback

We are committed to providing regular updates to improve the accessibility of AccessEz. We value feedback from all users and encourage you to let us know if you encounter any issues or have suggestions.

Please note that we cannot address accessibility concerns related to third-party websites, but we are happy to assist you in contacting these websites if necessary. For any issues encountered with linked sites, we recommend reaching out directly to those site owners.

We continually strive to make the web more accessible and inclusive for everyone, and we are dedicated to improving the features offered by AccessEz.

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Shipping Policy

The products offered on lumaflex.com are currently distributed globally.

For deliveries to addresses not included in our list of options, please contact our Customer Support Team.

Orders destined for remote locations may incur additional shipping charges, depending on the remoteness of the destination and the logistical feasibility of delivery.

We offer a limited warranty for 30 days. If you encounter any issues requiring warranty service, please contact our Customer Support Department via Live Chat or email for prompt assistance.

Orders placed on our platform will be dispatched either via Amazon Fulfillment (MCF) or our preferred shipping method from our warehouse. The choice of carrier for your order will be at our discretion and/or Amazon's.

Current delivery options:

Order Processing

Please allow one (1) day for order processing.

Free Shipping

Expected delivery within 6 to 14 business days.

Expedited Shipping

Expected delivery within 3 to 5 business days.

Please note that force majeure events, such as natural disasters or peak holiday traffic, may delay your order delivery.
If expedited shipping requests are not fulfilled as expected, you may apply for a reimbursement of the corresponding supplementary shipping charges.

Special Order Statements

Remote Region Orders:
Orders to remote regions may require an additional delivery fee, depending on the destination.

Non-Delivery Areas:
We do not currently deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or Military APO/FPO addresses, but we are working to support these areas soon.

Address Changes:
Please verify your delivery address details carefully before submitting an order. If you need to change the address while the order is in transit, contact our Customer Service via email or Live Chat or call us on +1 786-418-9319 as soon as possible. At the discretion of Lumaflex, an additional service fee may be charged per shipment.

Product Orders by Mistake:
Lumaflex may, at its discretion, provide a full or partial refund for mistakenly placed orders or when a product is no longer needed.